Gaming should always be a source of entertainment — never stress, debt, or harm. nunstar is committed to providing Filipino players with the tools, information, and support needed to play safely and within their limits.
nunstar strictly complies with PAGCOR regulations requiring that all online casino and sports betting platforms restrict access to individuals 21 years of age and older. If you are below 21, you are not permitted to register or play on nunstar under any circumstances. If you are a parent or guardian and believe a minor has accessed this platform, please contact our support team immediately so we can take appropriate action.
nunstar was built for Filipino players who enjoy the thrill of sports betting, live casino games, and slots as a leisure activity. We understand that for the vast majority of players across Manila, Cebu, Davao, and the provinces, gaming is exactly that — an entertaining pastime, no different from going to a basketball game at the Smart Araneta Coliseum or watching the PBA playoffs with friends. The money you put into gaming should be money you are genuinely comfortable spending on entertainment.
But we also know that for some players, gambling can shift from entertainment to something more difficult to manage. Problem gambling is real, and it can affect anyone regardless of income, background, or how long they have been playing. That is why nunstar has built a comprehensive set of responsible gaming tools directly into the platform — not buried in a settings menu, not available only by email request, but accessible in your Account at any time, effective immediately.
The nunstar responsible gaming programme is built around four core principles: Prevention (stopping problems before they start), Detection (helping players recognise warning signs early), Intervention (giving players effective tools to pause or stop), and Support (connecting players who need help with appropriate resources). Every tool described on this page is free, available 24/7, and does not require you to speak to anyone if you prefer not to.
All tools below are available in your nunstar Account Settings. No waiting period for activating limits or self-exclusion. Changes that restrict your play take effect immediately.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, nunstar will not process further deposits until the period resets. Reducing your limit takes effect immediately. Increasing a limit requires a 72-hour cooling-off period — this is intentional and designed to prevent impulsive decisions made in the heat of the moment.
Set a maximum daily or per-session gaming duration. When your time limit is reached, nunstar will display a clear notification and, if you choose, automatically log you out. This tool is particularly useful for players who find themselves losing track of time during extended gaming sessions — a common early warning sign worth taking seriously.
Define the maximum net loss you are comfortable with in a given period (daily, weekly, or monthly). Once your loss limit is reached, nunstar will prevent further wagering until the period resets — regardless of how you feel about chasing losses in that moment. This tool directly addresses one of the most common patterns in problematic gambling behaviour.
Configure periodic pop-up reminders that appear during your session showing your net result and total time played. Reality checks interrupt the immersive flow of gaming and bring you back to a clear-headed view of what is actually happening — how long you have been playing and how much your balance has changed. Available at 15-minute, 30-minute, or 60-minute intervals.
Request a temporary break from gaming for 24 hours, 7 days, or 30 days. During a cool-off period your Account remains active — you can still view your history and withdraw any balance — but you cannot deposit or wager. This tool is ideal if you recognise that you need a short step back without committing to full self-exclusion.
Request a formal self-exclusion for a minimum period of 6 months, or permanently. Self-exclusion is irrevocable during the elected period — even if you contact support requesting reinstatement, nunstar will not restore access. During self-exclusion your Account is closed, marketing communications are stopped, and your information is flagged to prevent re-registration. This is the most powerful tool nunstar offers, and it exists for players who genuinely need it.
Read through the questions below honestly. If you find yourself answering "yes" to three or more, it may be a good time to use one of nunstar's protection tools or reach out for support.
Access nunstar via your browser or the mobile-optimised site. Log in with your registered email address and password.
Go to Account Settings → Responsible Gaming. All protection tools including deposit limits, session limits, and self-exclusion are located here in one place.
Choose your exclusion duration: 6 months, 12 months, 5 years, or permanent. Read the confirmation notice carefully — this action cannot be undone during the elected period.
Confirm your selection. Your Account access will be restricted within minutes and you will receive an email confirmation. Marketing communications will be suppressed automatically.
You may still request a withdrawal of your verified real-money balance after self-exclusion is applied. Contact nunstar support at [email protected] if you need assistance with this step.
If you prefer not to navigate the settings yourself, contact nunstar support via live chat or email and a team member will activate self-exclusion on your behalf — no questions asked, no waiting period.
Decide in advance exactly how much you are comfortable spending — not winning, spending. Treat it the same as buying a ticket to an event. When the budget is gone, the session is over.
Decide how long you will play before you start, and stop when the time is up regardless of whether you are winning or losing. Use nunstar's session timer to enforce this automatically.
Chasing losses — playing more to win back money you have already lost — is the most common path into problem gambling. If you are down, log out. Come back another day with a clear head.
Step away from the screen every 30–45 minutes. Have a drink of water, take a short walk around the room, or chat with someone nearby. Breaks help maintain perspective and reduce impulsive decisions.
If you feel that gambling is affecting your life, your finances, or your relationships, the most important thing you can do right now is reach out. Problem gambling — like any behavioural concern — responds best to early, honest action. There is no shame in recognising a problem and taking steps to address it. Filipino players are known for their resilience and their strong family and community ties — these are genuine strengths when navigating difficult moments.
nunstar's customer support team is available 24/7 via live chat on the Platform and by email at [email protected]. If you want to discuss your account, activate a protection tool, or simply need someone to talk to about your gaming habits, our support team is trained to handle these conversations with care and without judgment.
For players in Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines, PAGCOR maintains responsible gaming guidelines and player protection resources as part of its regulatory mandate. nunstar operates in full compliance with PAGCOR's responsible gaming requirements, and we actively encourage players who need additional support beyond what nunstar can provide to seek assistance from appropriate Philippine mental health and counselling services.
Remember: it costs nothing to pause, and it takes genuine strength to ask for help. nunstar would rather have one fewer active account than see a player harmed by gaming. Your wellbeing genuinely matters to everyone at nunstar.
Gaming on nunstar is designed to be fun, fair, and firmly within your control. Set your limits before you start, use our tools whenever you need them, and always play with money you can afford to lose. Must be 21+.
Play Responsibly at nunstar21+ · PAGCOR-compliant · Philippine players only · Gambling can be addictive — please play responsibly